Re-Opening With COVID-19 Protocols

Dear Patient: 5/7/2020

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, While many things have changed, one thing has remained the same: our commitment to your safety. 

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe. 

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations. 

You will see some changes when it is time for your next appointment.  We made these changes to help protect our patients and staff. For example: 

  • COVID-19 Screening: Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office. 
  • Hand Hygiene: We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed. 
  • Virtual waiting room: You are asked to wait in your vehicle until your room is ready.  Please call the office at 336-841-0000 to let us know you’ve arrived in the parking lot.  To reduced traffic in the office only patients with appointments should enter the building. Please let us know if a parent or caregiver needs to accompany the patient.
  • Increased Protection: Your dental team may look a little different.  They will wear face shields, special masks and gowns and use of special equipment to reduce the aerosols in the room which will  better protect you.  There is a COVID-19 PPE  fee of $22/visit.  This is an out of pocket expense unless your insurance is offering special coverage. 
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time. 

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 336-841-0000.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends. 


Your team at Relax Dental of the Triad